Welcome to SweetJack Support!

Stay updated with announcements, get answers from the community and share your feature suggestions with us.
You can also submit a request or send us an email at help@sweetjack.com If you wish to submit a request to help@sweetjack.com we welcome you to do so!
Please include the following in your message to us so we may assist you as best as possible:
1- Your e-mail address and full name
2- If related to a purchase, please include the name of the purchase and the order number (if available)
3- The city in which you are subscribed under your SweetJack account
4- A description of the issue you are experiencing

 
 

SweetJack Support

Tabitha November 12, 2013 Where is my Product

The majority of products on the SweetJack site have a 2 to 4 week shipping time frame. You may see the shipping time frame of your specific product by viewing the deal page that you made your purchase through under the heading "Fine Print"

Most products you will receive an email between 1 to 3 weeks with your tracking info. Please be sure to check your spam folder for this email. This email states who is shipping and your tracking number. You must visit the shippers tracking site and enter your tracking number to receive your updates. Listed below you will find links for the most commonly used shipper tracking sites.

Some merchants prefer to handle all of the shipping process on their own. If you have not received an email with your tracking info within 1-3 weeks from SweetJack that is probably the case for you. Please locate the merchant's contact information either from the deal page where you made your purchase on SweetJack.com or through the site in which you redeemed your product and reach out to them for updates on your shipment.

 

NOTE: We do have a very few products that require an additional step to complete the order:

If it has been past this time frame please ensure that you have followed the instructions listed on your voucher for redeeming your product. Not all products require redemption. However,  if it does you will find the instructions on how to do so on your provided voucher available in the confirmation email we sent to you after purchase or you may view your voucher by following these steps

- Log into your account at www.sweetjack.com
- Click on "My Account"
- Choose "My Deals"
- Then click the blue hyperlink "Print" next to the name of that deal

Your voucher code is located under the deal title. Follow the additional steps for redeeming.

 

USPS Tracking Site: https://tools.usps.com/go/TrackConfirmAction!input.action

FEDEX Tracking Site: https://www.fedex.com/fedextrack/

UPS Tracking Site: http://www.ups.com/tracking/tracking.html

DHL Tracking Site: http://www.dhl-usa.com/en/express/tracking.html

 

Sean June 4, 2013 Promotional Codes / How to Apply a Promotional Code to a Purchase at Checkout

If you have received a promotional code and are unsure of where to enter it, then this forum is for you! Please utilize the following steps below, and you may use the screen snippet which shows the location of where promotional codes can be entered when checking out.

Where_to_enter_promo_code.png

1- Locate the deal you wish to purchase, and click "Buy Now."

2- Either create an account or login with your username and password **Please note that there will not be a place to enter promotional codes unless you are logged-in to SweetJack.com." However, if you are logged into your account and still do not see the place to enter the promo code this deal is not eligible for promo code use and will state as such on the deal page.

3- After logging-in, you will be prompted to proceed to checkout.

4- On the right-hand side of the webpage at checkout, you will see "Order Summary" and a selection for "Promotional Code (in red lettering), and Click to add (in blue lettering)"

5- Please select the "Click to Add" option

6- A white box will then appear, and you may enter the code in this box, then click "Save"

7- Please review your order, and click "Proceed to checkout."

8- Follow the prompts which will guide you through the remainder of the checkout process

Tabitha November 26, 2013 Promotional Codes / Promo Code Frequently Asked Questions

How do I know if the deal I chose is promo code eligible?

Once you place the item in your shopping cart, a Promotional Code box will appear if the deal is eligible.  If the Promo Code box does NOT appear, it is not eligible. Each deal that is not valid for promo use states that on the deal page for you so that you are aware ahead of time.

How do I know if my promo code worked?

After you have signed into your SweetJack account and placed an item in your cart enter your promo code in the box provided then click "save" if the code is accepted the "save" button will disappear. If done correctly you should see a negative amount appear and "Your Total" amount change.

If I entered my promo code incorrectly, will you refund the difference?

We do apologize but our promo codes are system issued and cannot be manually input for incorrect code. Please ensure prior to checking out that you do see the total amount change. Also, copy and paste the code exactly as it is listed on the top banner on SweetJack or in the email you received to make sure it is accurate.

How many times can I use the same promo code?

This promo code is for unlimited use and unlimited sharing. 

I made a purchase yesterday but you just sent me a promo code today, can you apply it to my purchase from yesterday?

Promotional offers and codes are not retroactive.  SweetJack deals average 40-50% off of retail prices.  So you have already received an incredibly Sweet Deal!

 How long do I have to use this promo code?

On-Site promo codes and can be removed without notice and deactivated at any time. Emailed Promo code will have the expiration date on the email the ending time for the promo code is in EST.

 

SweetJack May 9, 2012 Using Your SweetJacks

So you want to the coolest kid on the block, sending great SweetJack Gifts to all your friends?

Here’s how to do it!

Where_to_go_to_Gift_Deal.png

  1. Visit http://www.sweetjack.com
  2. From here, find the deal you’d like to purchase
  3. Once you find the deal you have purchased, click “Gift This Deal” underneath the “BUY NOW” icon
  4. From here, you will be asked for the recipient’s name and e-mail address, or if you’d like to print the gift yourself
  5. You can also choose upon checkout to “Gift This”.  This icon is located directly to the left of your deal total. 

NOTE: You are able to gift deals to yourself as well.

SweetJack February 27, 2012 Using Your SweetJacks

My_Vouchers.png

In order to access the vouchers you’ve purchased, complete the following steps:

-Log into your account at http://www.sweetjack.com
-Click on the “MY ACCOUNT” link at the top of the page
-Click on the "MY DEALS" link in the pop-up menu
-From here make sure the "FILTER" drop down box reads "ALL"
-Click the "PRINT" link by the voucher you’d like to print

You should be able to review and print your deals from there.

 

If your issue is printing it may be resolved as follows:

Please be sure that you're using a recent version of the Adobe Reader software on your computer - this is required to print our vouchers.

You can safely download the latest version by going to http://get.adobe.com/reader. It's free and really quite easy.

 

 

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